Our marketing services are delivered in accordance with the terms and conditions outlined in the contractual agreement between your company and our firm. The nature, timeline, and method of service delivery are determined by the specific scope of work agreed upon. We endeavor to meet the deadlines and service commitments stipulated in the contract; however, delivery times are estimates and may vary based on project complexity, client cooperation, and other factors outside of our control. Any delays will be communicated promptly to the client.
Refunds for our services are generally not available. We operate on a fee-for-service basis, and all payments made are considered final. Refunds will only be provided if explicitly stated within the terms of the contract. Any refund request must be submitted in writing, and if eligible, the refund will be processed in accordance with the contractual terms. We reserve the right to deny refund requests that fall outside the agreed conditions.
Cancellations are evaluated on a case-by-case basis and must align with the specific terms outlined in your contract. Any cancellation requests must be made in writing and are subject to review by our management. Depending on the stage of service delivery and the terms of the agreement, a cancellation fee may be applied. Contracts that include deliverables already in progress or completed may not be eligible for cancellation, and any fees paid will be retained to cover work already performed.
Requests to modify the scope of services after a contract has been executed must be mutually agreed upon in writing. Any modifications may affect delivery timelines, service fees, and other terms of the original contract. We reserve the right to adjust our fulfillment commitments based on the nature of the requested changes.
Clients are responsible for providing timely feedback, approvals, and any materials or information necessary for the fulfillment of the contracted services. Failure to provide the required input in a timely manner may result in delays, and we shall not be liable for such delays.
We strive to deliver services to the highest standards; however, we are not liable for any indirect, incidental, or consequential damages that may arise from the use of our services. Our liability, if any, is limited to the amount paid for the services as outlined in your contract.
This policy is designed to ensure transparency and clarity regarding our fulfillment process. For any questions or clarifications, please refer to your specific contract or contact our customer service team directly.
